Table of Contents

Introduction
What is a Persistent Menu?
How to Implement a Persistent Menu in Your Website Chatbot
Why You Need a Persistent Menu for Your Website Chatbot
Conclusion

Implementing a chatbot for your website can significantly improve engagement and assist your visitors. A persistent menu is a feature that you can use to further customize your website. This stands out as a helpful feature for website chatbots that give a good user experience and quick navigation privilege to critical information.

What is a Persistent Menu in Website Chatbots?

A persistent menu is a list of buttons or options and is always accessible from the website chatbot window UI for any website AI chatbot. With exldigital’s chatbot solutions, this menu lets users jump to different areas of your site or even interact with the chatbot directly without entering the conversation flow.
 

This feature is handy for e-commerce websites, where quick access to support, products, or any services can enhance the shopping experience.

How to Implement a Persistent Menu in Your Chatbot

Setting up a persistent menu in your chatbot involves a few straightforward steps:

From the exldigital WebChat Bot Manager, go to the Persistent Menu section and click the Create option.
 

After clicking the create button instantly a popup menu will come in the same window.
 

From where you can add options for Persistent Menu it can be either a URL or a chatbot reply as postback.
 

If you disable the user input from the setting, then the website visitor can not send any typed sms which you can see from the below image.
 

Why You Need a Persistent Menu for Your Website Chatbot

By implementing a persistent menu, you can make the best AI chatbot website with exldigital and gain several benefits:

✅ Accessibility: Users always find the menu, where they can easily access frequently used options or information from your exldigital website chatbot.

✅ Improved Navigation: It makes navigation easier for users by structuring interactions with the AI chatbot provided by exldigital.

✅ Multiple Language Selection: For each language, you can create separate persistent menu options in your exldigital website chatbot and set up chatbot replies tailored to each audience.

Conclusion

A persistent menu in your website chatbot can change the way users communicate with your site. Such a permanent menu will definitely improve user engagement and satisfaction. Also remember, the aim of your online chatbot, particularly in an e-commerce environment, is making life a lot easier for your customers. A well-implemented persistent menu does precisely that — besides making your website functional, it is important to make it customer-friendly.

For businesses aiming to boost their online customer interaction, incorporating a persistent menu inside your exldigital chatbot is a step towards digital excellence. With this particular feature, your website chatbot becomes much more than just a tool — it becomes an essential component of your digital strategy.