We are thrilled to introduce a brand-new feature in Exldigital called AI-powered message rewriting or rephrasing, designed to elevate your live chat experience! With this advanced technology, powered by cutting-edge artificial intelligence, your conversations with customers will become clearer, more professional, and highly effective. This ensures that messages sent by you or your team members are polished and error-free.

Why AI-Powered Message Rewriting?

At the heart of exceptional customer service lies effective communication. In the fast-paced world of live chat, messages need to be clear, concise, and professional. Our AI-powered message rewriting feature helps you achieve just that. Here are some key benefits:

✅ Enhanced Professionalism and Clarity

The AI refines and restructures your messages to ensure they are easily understood by customers—minimizing miscommunication and reinforcing a professional tone.

✅ Better Engagement

By optimizing both content and structure, the AI keeps conversations relevant and engaging. This leads to higher client satisfaction and stronger customer relationships.

✅ Consistency Across Conversations

The AI ensures that all customer interactions reflect a consistent tone and style, reinforcing your brand voice across every message.

How to Use It in Exldigital’s Live Chat

Using the AI rewrite feature in Exldigital’s live chat is quick and easy:

1. Type your message that you plan to send to a subscriber or use as a reply.

2. Click on the AI Rewrite button located on the right side of the message window.

3. The AI will automatically enhance the message and display the improved version in the message window.

4. Click Send to deliver the polished message to your customer.

This feature empowers your team to communicate with confidence and consistency—giving your brand a competitive edge in every conversation.
 

This is an excellent feature that will help you send messages without worrying about grammar, spelling mistakes, or the tone you are using. The AI will take care of your message. Just type the message, click on the AI rewrite button, and then click on the send button.